Our Cancellation Policy

Our Policy on Cancellations And Failure to Attend

When you make an appointment at Care Dental Emerald, that time is reserved exclusively for you. We pride ourselves on keeping our costs affordable for our patients. One way we do that is with efficient use of equipment and professional staff. Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. 

Due to the difficulty of filling last-minute cancellations, we respectfully request a minimum of 24 hours notice. Failure to attend and last minute cancellations will be charged a $100 fee. 

Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment and the cancellation fee will be waived.

We also reserve the right to charge the full, non-refundable cost of the treatment upfront before making another appointment. This is only done if there are several cancellations. Please understand that this is considered a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients.

If you need to cancel your appointment:
• Please call us on (07) 4982 2025 or email us at admin@caredentalemerald.com.au.

Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your appointment. Please bear in mind that if you do not receive your reminder call, your appointment remains your responsibility to attend or reschedule at least 24 hours in advance.

We Thank You For Your Cooperation And Understanding